We are pleased to report that the Governor of Baja California Sur is easing the restrictions on businesses here in Los Cabos in the coming days. With that great news, Diamante is happy to announce that we will be welcoming back members and guests starting June 27th.
Even during these uncertain times, we remain committed to providing you with an experience to be remembered for years to come. While doing so, we appreciate your patience and understanding as we implement and follow a series of new mandatory policies and procedures from the state of Baja California Sur and the country of Mexico. On the following pages you will find guidelines for amenities and departments found throughout the property.
Please note that we may modify this program as guidelines are added, modified, or removed by Government Agencies. Diamante also reserves the right to close any facility or activity if it is determined that we can no longer operate them in the safest environment possible as the COVID-19 situation evolves.
Upon your return, you will notice some changes throughout the property to practice and promote social distancing as well as protect your health and safety. Our staff has been trained to meet the criteria for all our new procedures and protocols and this will include the use of personal protection equipment (PPE) throughout all departments. We will no longer be accepting cash transactions.
We remain committed to creating the safest environment possible for all of you, your guests and our staff. We will ensure our employees follow the new safety protocols, but that only works if our members and guests take the personal responsibility of following those protocols as well.
On behalf of everyone here, we would like to extend a warm and sincere thank you to everyone for supporting the COVID-19 Staff Assistance Fund. We have been using the proceeds to distribute “food” cards to all of our employees who are extremely thankful, and they are all looking forward to welcoming you back at Diamante.
If you have any questions regarding your upcoming arrival, or our new COVID-19 protocols or procedures, please email: welcomeback@diamantelife.com
GOLF OPERATIONS
The Dunes Course and El Cardonal
During our initial reopening period, starting June 27th The Dunes Course will be open four days each week (Saturday – Tuesday) and El Cardonal will be open three days (Wednesday to Friday). In order to minimize traffic in our retail areas, we ask that you make tee times by phone or email and to arrive to the practice facility no more than 30 minutes before your tee time.
Parking/Carts/Valet – Personal Cars
- There will be signage directing you to parking as valet service will not be available.
- Personal carts can be brought to the area next to valet to receive a golf cart.
- Golf Carts
- You may share a golf cart with a player if you are sharing accommodations.
- Bags will be on cart if using bag storage service.
- In addition to the golf cart, touchpoints such as sand bottles, cooler, and rake will be cleaned and disinfected before and after each round following best industry practices and local health department guidelines.
- An attendant will be present upon your arrival to remind you of the social distancing protocols to ensure all practices and general hygiene expectations are met for Members, Guests, and Staff.
Check-in Process
- Please check-in at the first tee of El Cardonal or The Slider Bar if playing the Dunes Course.
- A receipt from rounds used or guest charges will be emailed to you.
Playing Experience
- The Slider Bar, Tacos and Tortas as well as our Comfort Stations will have all of your favorites served to you by contactless delivery.
- Restrooms will be open with a limit of one person at a time and will continue to be cleaned and sanitized regularly. Wipes will be available for personal use.
- Practice Greens – Inserts have been placed in all cups.
- Rental Clubs are available and will be sanitized before each use.
- Inserts have been placed in all cups on the course. Please refrain from touching any part of the flagstick.
- Rakes have been removed from the course and can be found on your cart.
- Post Round – Please return to the parking lot after the completion of hole #18.
Oasis Short Course
- Clubs are available and will be sanitized before each use.
- Scorecards and pencils will be prepackaged in a bag and sanitized.
- Inserts have been placed in all cups on the course. Please refrain from touching any part of the flagstick.
- Restrooms will be open with a limit of one person at a time and will continue to be cleaned and sanitized regularly. Wipes will be available to sanitize personally.
Putting Course
- Please bring your own putter and golf ball.
- Scorecards and pencils will be prepackaged in bag and sanitized.
- Inserts have been placed in all cups on the course. Please refrain from touching any part of the flagstick.
Mitchell Spearman Golf Academy (subject to availability)
- Please contact Matt Moroz at mmoroz@diamantelife.com for prices and availability.
FOOD AND BEVERAGE
Izzy’s, The Sports Bar, The Market and Amigos Restaurant are open by reservation only. Reservations must be made by emailing dining@diamantelife.com or calling your concierge. Please note that we will no longer be accepting cash transactions at any of our Food and Beverage venues.We will continue to provide contactless residence-delivery from The Market and nightly special menus. Menus can be found by clicking here.
- Sunday – BBQ
- Monday – Surf and Turf
- Tuesday – Sushi Night
- Wednesday – Member’s Dinner
- Thursday – Fried Chicken
- Friday – Pizza and Salad
- Saturday – Taco Fiesta
You may call the market or email dining@diamantelife.com to place your order. All residence deliveries will be touchless and will require no signature. Your receipt will be emailed to you.
THE RESORT CLUB
The Lagoon
The Lagoon is open with paddle boards, boats and kayaks. The chaise lounges have been placed to meet the current guidelines for social distancing. Chaise cushions and water activity equipment are sanitized after each use. Towels are available at the cabana on both beach areas. The bar stools inside the pool area are not available at this time. Please allow your service staff to assist you in this area. Due to the Covid-19 requirements our Kid’s Camp and Group Activities are currently unavailable. Please speak with your Activities coordinator for family and individual friendly activities.
Fitness Center
In order to meet social distancing standards, certain pieces of equipment and group classes will be limited. In order to give everyone appropriate gym time, reservations are required.
- Prior to entering we will provide a sanitation solution for your hands and shoes. We will also be taking your temperature.
- Although a staff member will be present to clean, disinfect and sanitize all equipment, we will provide sanitizer spray bottles and towels for you before and after equipment use.
Spa
Limited spa treatments are available and can be found in your digital welcome packet that will be emailed to you before you arrive. To make a reservation please contact spaconcierge@diamantelife.com.
- Prior to entering we will provide a sanitation solution for your hands and shoes. We will also be taking your temperature.
MEMBER SERVICES
Property Shuttle Service
When moving about the property, please allow for additional time as our shuttle service will be limited to 50% of the vehicle’s capacity and will be sanitized between each use. You may go over the 50% capacity if you are staying in the same residence.
Private Transportation
Private transportation requests can be made by emailing membertransportation@diamantelife.com. Our vehicles will have all touch points on the exterior and interior of the vehicle cleaned and sanitized with disinfectant before and after each use. On arrival you will notice your host and driver will be using PPE including a mask as well as gloves. Your host will disinfect luggage with disinfectant before your driver handles it. If you choose not to have the luggage disinfected, you will be responsible for handling your luggage until you arrive at your residence. Please allow your driver to open and close all doors. Sanitizing gel, masks and shoe sanitizer will be available.
Property Services
All products and services are available from our Property Service Department. For any questions you may have please contact your Representative.
Medical Services
We will continue to have our Medical Team on property. For all non-emergencies please contact the concierge to setup a tele-medical session by using FaceTime or Zoom. For emergencies dial 2711 from the in-room phone.
